Public service is the keystone of any municipality. Operating teams of well-trained personnel work so that residents, businesses, and visitors have access to the services they need, from public safety to public works.  Embracing new ideas and smart technology will improve public services, making them more efficient and seamless for consumers and operators alike.

Digital Tourism


  • Community leaders provide an even better on -street experience through initiatives and projects (such as Public Wi-Fi, Smart Parking, etc.)

Online Government


  • Create a better business environment
  • Improve service delivery and the social welfare of citizens
  • Increase productivity and efficiency of government agencies

Safe City


  • Ensure crime rates remain low
  • Utilize technology to support first responders
  • Engage the community in public safety improvements
  • Increase broadband speeds to support transfer of data and other critical communications

Smarter City Infrastructure


  • Utilize technology to improve public-works-related functions
  • Enable real-time monitoring of snow plows so that citizens can find the best route to their designated destinations
  • Incorporate planned and future communications infrastructure through a notification system to local agencies and service providers about current and upcoming roadway projects

The Business Connection


  • Foster cooperation between key stakeholder groups within a community
  • Increase consumption rates for business owners through the use of smart technology
  • Create a sustainable and prosperous economic growth for local businesses
  • Provide applications for business owners that allow them to analyze and run their business efficiently
  • Improve productivity between the public and private sector through applications such as e-government
  • Reduce carbon footprint

Travel Smarter


  • Improve street safety, connectivity, and accessibility for pedestrians, bicyclists, motorists, and transit users
  • Utilize infrastructure and maximize existing, often underutilized, parking spaces
  • Continue to monitor and understand root causes of the parking challenge
  • Reduce congestion, gas consumption, and wasteful greenhouse gas emissions by getting motorists to open parking spaces more quickly
  • Look to smart data, software, sensors, and mobile device integration
  • Implement extensive intelligent transportation system (ITS) to improve overall quality of transit
  • Offer a way-finding program to provide clearer information into locations, reduce congestion and confusion, and make the city more attractive to businesses and visitors
  • Improve the flow of traffic within the city

Click one of the options below to read more about the other challenge areas.